Virtual Medical Assistant Services
Streamline your operations with our professional Virtual Medical Assistant Services — trained specialists who manage your front desk, billing, scheduling, and patient coordination remotely.
Focus on patient care while we handle the tasks that keep your practice running efficiently.
HIPAA-Compliant | Trained Healthcare VAs | Trusted by Clinics Nationwide
Supporting Providers Across the U.S.
Why Hire a Virtual Medical Assistant (VA)
Running a healthcare practice involves more than just seeing patients — it requires constant administrative attention: scheduling, billing, insurance follow-ups, documentation, and communication.
Hiring full-time, in-house staff can be costly and time-consuming — especially for growing or multi-location practices.
That’s where Expert Medical Billing Services comes in.
Our Virtual Medical Assistants (VMAs) are trained professionals who perform administrative, billing, and operational tasks remotely — helping you save time, cut costs, and maintain consistency without compromising patient care.
What Our Virtual Medical Assistants Do
Our team of virtual medical assistants supports every key area of your practice:
1️⃣ Patient Communication & Coordination
Handling appointment scheduling and reminders
Managing patient inquiries via phone, email, or portal
Sending follow-up messages and care reminders
Coordinating telehealth appointments
2️⃣ Insurance & Billing Support
Eligibility and benefits verification
Prior authorization coordination
Claims submission and follow-up
Payment posting and patient billing inquiries
3️⃣ Clinical Documentation Assistance
Updating patient charts and medical histories
Entering SOAP notes into EHR systems
Assisting providers with documentation and coding
4️⃣ Administrative & Front Desk Tasks
Managing emails and calls
Handling referral and fax processing
Preparing daily and monthly reports
Tracking provider schedules and patient flow
5️⃣ Specialized RCM & Back-Office Support
AR tracking and follow-up
Denial management and appeals assistance
Data entry and payment reconciliation
Report generation and analytics
Whether you need one VA or a dedicated team, our services are flexible and scalable to your practice size and workflow.
Common Practice Challenges We Solve
Many healthcare providers face the same obstacles that limit efficiency and growth. Our Virtual Medical Assistants are trained to eliminate them:
Overloaded front desk staff handling too many tasks
Missed calls or patient follow-ups due to busy schedules
Delayed billing and claim submissions causing cash flow gaps
Inconsistent documentation due to lack of EHR expertise
Rising labor costs for in-house support staff
Limited coverage during after-hours or high volume days
By outsourcing these administrative tasks to our skilled VAs, you can maintain continuity, reduce overhead, and keep your operations running smoothly.
Our Technology Advantage
Our Virtual Medical Assistants work through secure, cloud-based, HIPAA-compliant systems that integrate seamlessly with your practice tools and EHR platforms.
We use:
Encrypted communication channels for all calls and data
EHR integrations (Athenahealth, Kareo, eClinicalWorks, AdvancedMD, DrChrono)
Automated reporting dashboards for real-time performance tracking
24/7 task monitoring systems for reliability and transparency
Our technology ensures that your patients’ data stays secure while your operations stay efficient.
Why Choose Expert Medical Billing Services?
| Advantage | What It Means for You |
|---|---|
| HIPAA-Trained VAs | Fully compliant with privacy and security protocols |
| Specialized in Healthcare Operations | Unlike generic VAs, ours are trained for medical workflows |
| Scalable Teams | Hire one VA or a full back-office team |
| Affordable Pricing | Reduce administrative costs by up to 60 % |
| Integrated with RCM Processes | Works hand-in-hand with your billing and credentialing teams |
| Nationwide Support | Offices in Florida & Virginia, serving clinics across all 50 states |
We combine administrative expertise, healthcare knowledge, and technical efficiency — providing true end-to-end virtual support for your practice.
Our Virtual Medical Assistant Services Include
- Appointment scheduling & calendar management
Patient follow-ups and communication
EHR updates and documentation
Insurance verification and authorization support
Medical billing & claims follow-up
AR management and reporting
Data entry, chart updates, and reporting
Physician and staff scheduling assistance
Email and fax management
KPI tracking and performance reports
Industries & Specialties We Support
We support all major medical and dental EHR and billing platforms, including Athenahealth, Kareo/Tebra, eClinicalWorks, AdvancedMD, OfficeAlly, Epic, Cerner, OpenDental, Dentrix, Eaglesoft, CurveHero and more.
Proven Results for Our Clients
📈 60 % Cost Savings — compared to in-house administrative staff.
🕒 3× Faster Patient Response Time — through dedicated remote coverage.
💰 25 % Increase in Monthly Collections — thanks to accurate claim processing and follow-ups.
💬 “Their VAs are professional, trained, and responsive — we’ve reduced our admin workload drastically.” — Dr. A. Thomas
💬 “I no longer worry about scheduling and billing — their virtual team handles everything smoothly.” — Dr. R. Davis
Contact Us
- (321) 594-2213
- info@expertmedicalbillingservices.com
- 915 N Hastings St, Orlando, FL 32808, USA
- 2239 Sherwood Ave SW. Roanoke, VA, 24015
Frequently Ask Questions
A VMA is a remote administrative professional trained to handle healthcare-specific tasks such as scheduling, billing, insurance verification, and documentation.
Yes. Every assistant is HIPAA-trained and operates under strict confidentiality and data protection standards.
Absolutely. Our VAs are experienced with Athenahealth, Kareo, eClinicalWorks, AdvancedMD, and other major platforms.
Yes. We offer flexible plans — part-time, full-time, or custom schedules based on your workflow.
Typically within 3–5 business days. We assign, train, and onboard your dedicated VA to your systems and communication preferences.