Accounts Receivable (AR) Follow-Up Services
Recover Revenue • Resolve Denials • Reduce Aging Days
Every unpaid claim is lost cash flow. Our AR Follow-Up Services help healthcare providers recover revenue faster by tracking, analyzing, and resolving outstanding claims with precision and persistence.
HIPAA-Compliant | 97 % Recovery Rate | Trusted by Providers Nationwide
Serving Clinics Across the U.S.
Why AR Follow-Up Matters
Accounts Receivable (AR) management is a crucial part of the revenue cycle. Small inefficiencies in claim follow-up can cause cash flow gaps, increased aging, and revenue leakage. At Expert Medical Billing Services, we ensure that every dollar you’ve earned gets collected.
Our AR specialists use intelligent analytics and systematic workflows to identify unpaid or underpaid claims, communicate with payers, and ensure full reimbursement. We handle payer follow-ups, denial resolution, appeals, and payment reconciliation so your internal team can focus on patient care rather than chasing payments.
How Our AR Follow-Up Process Works
AR Analysis & Segmentation
We begin with a detailed audit of your aging reports to categorize claims by age, payer, and denial reason, helping prioritize high-value claims and identify recurring patterns.Root Cause Identification
We analyze why claims remain unpaid, such as missing information, coding errors, payer delays, or authorization issues, and resolve them proactively.Payer Communication & Resolution
Our team follows up with insurance companies through phone, email, or portals to obtain claim status, appeal rejections, and push for prompt payment.Payment Posting & Reconciliation
Once payments are received, we post them accurately, verify reimbursement amounts, and flag underpayments for reprocessing.Reporting & Transparency
You’ll receive regular AR summary reports highlighting resolved, pending, and escalated claims, giving you 100% visibility into your financial performance.
Common AR Challenges We Solve
Claims stuck in payer review: We perform systematic follow-ups until closure.
Untracked denials: We log, analyze, and appeal each denial.
Aging over 90 days: We prioritize older claims to recover them first.
Lost or missing EOBs: Our reconciliation process detects and resolves mismatches.
Inconsistent documentation: We verify every claim’s backup and supporting data.
Staff turnover or limited resources: Our team provides consistent follow-up coverage across all payers and specialties.
Our data-driven AR management process helps reduce A/R aging days, recover lost revenue, and maintain healthy cash flow month after month.
Our Technology Advantage
We leverage AI-powered AR tracking tools and EHR integrations that make AR management faster and more transparent.
Cardiology
Endocranology
Neurology
Public Sector
Radiology
OB/GYN
Our platform provides:
Automated claim status updates from payer portals
Real-time AR dashboards by payer and claim age
Predictive analytics for identifying at-risk claims
Smart alerts for rejections and payment variances
Secure, HIPAA-compliant documentation storage
This technology, combined with expert human oversight, allows us to achieve higher recovery rates and faster resolution than traditional manual processes.
Why Choose Expert Medical Billing Services?
| Advantage | What It Means for You |
|---|---|
| 97% Recovery Rate | We recover unpaid revenue efficiently and ethically |
| Dedicated AR Specialists | Experienced across all payers and claim types |
| Faster Turnaround | Average resolution within 20–30 days |
| Denial Prevention Insights | Identify and fix root causes of rejections |
| Nationwide Coverage | Serving all U.S. providers |
| Full Transparency | Real-time AR reports and weekly updates |
We don’t just follow up on claims we optimize your revenue recovery process to ensure consistent, predictable collections.
Our AR Follow-Up Service Includes
AR analysis and segmentation by payer and age
Denied claim review and appeal submission
Daily payer follow-ups via phone, email, and portal
Tracking and escalation of unpaid claims
Payment posting and EOB/ERA reconciliation
Identification of underpayments and shortfalls
Regular AR aging and trend reports
Communication with patients for outstanding balances (if applicable)
Root cause analysis and denial prevention insights
Collaboration with billing and coding teams for faster turnaround
Get a Complimentary Financial Health Audit for Your Practice
Industries & Specialties We Support
We support all major medical and dental EHR and billing platforms, including Athenahealth, Kareo/Tebra, eClinicalWorks, AdvancedMD, OfficeAlly, Epic, Cerner, OpenDental, Dentrix, Eaglesoft, CurveHero, and more.
Whether you’re a clinic in Orlando, a specialty center in Roanoke, or a multi-location healthcare group, our AR experts will recover your pending revenue with speed and precision.
KPI Dashboard
- Visibility into performance indicator such as copays collected, AR per payors, denials, and cash flow in real time.
- View and evaluate your practice revenue to monitor your billing team’s performance.
- Overview of daily appointments and updated patient balances to improve collection at the time of service.
Check-In Validation
- Insurance and benefits eligibility is automatically validated in advance with real-time verification at check-in.
- The most up-to-date patient balance information is available on the scheduler. The system also prompts for copay collection to ensure collection at the time of service.
- Easily collect self-pay and copay via credit card, or other payment types, or quickly set up a payment plan if required—all to help your bottom line and improve financial results.
e-super Bill
Our e-super bill feature recommends the level of evaluation and management (E&M) code that will be appropriate against the provided information. It also outlines missing components, if any, for a particular level of E&M coding, greatly reducing the chances of up/down coding and eliminating the need to hire a separate coder to audit the level of documentation against each claim.
Advanced Reporting
With online reporting and analytics, you have complete financial visibility anytime, anywhere. Our medical billing software provides preformatted reports to measure your practice performance and highlight areas for improvement, as well as customized reports for insight into your unique pain points and performance initiatives.
Proven Results for Our Clients
35% Reduction in AR Aging Days within the first 60 days
25% Increase in Monthly Collections
97% Claim Resolution Rate for aged claims
Our Clients Are Making Healthcare Better
Frequently Ask Questions
AR follow-up focuses on recovering and tracking pending claims, while AR management includes ongoing optimization, denial prevention, and financial reporting.
Our team performs follow-ups every 7–10 days (or sooner) until payment or resolution is achieved.
Yes. We specialize in recovering aged claims — even those 90–180+ days old.
Absolutely. We integrate with Athenahealth, Kareo, eClinicalWorks, DrChrono, AdvancedMD, and other leading EHR/EMR systems.
No. We serve healthcare practices across the U.S. through secure, HIPAA-compliant systems.
Contact Us
- (321) 594-2213
- info@expertmedicalbillingservices.com
- 915 N Hastings St, Orlando, FL 32808, USA
- 2239 Sherwood Ave SW. Roanoke, VA, 24015